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REFUND POLICY

Last updated: July 2, 2026

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At Nobles Discount, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This Refund Policy explains the requirements and process for returning eligible products and requesting a refund.

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14-Day Return Policy

We offer a 14-day return window beginning on the date your order is delivered.

To be eligible for a return, items must:

  • Be returned within 14 days of delivery.

  • Be unused and in their original condition.

  • Include the original packaging whenever possible.

  • Be accompanied by proof of purchase or your order confirmation.

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Returns that do not meet these requirements may not qualify for a refund.

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Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned once opened or used.

Examples may include:

  • Opened hand soaps

  • Used cleaning products

  • Personal care items

  • Clearance or final sale items (where applicable)

  • Gift cards

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If a non-returnable item arrives damaged or incorrect, please contact us so we can assist you.

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Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged during shipping, defective, or different from what you ordered, please notify us within 7 days of delivery.

To help us review your request, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photos of the packaging, if applicable

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Once reviewed, we will determine the most appropriate resolution, which may include:

  • A replacement item

  • A full refund

  • A partial refund

  • Store credit, where appropriate

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Return Shipping

If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs.

If the return is the result of:

  • A damaged item

  • A defective product

  • An incorrect shipment

  • An error on our part

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Nobles Discount will cover the reasonable return shipping costs whenever applicable.

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Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing times generally range from 5–10 business days, depending on your financial institution or payment provider.

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Shipping charges are generally non-refundable unless the return is due to our error.

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Exchanges

If you would like to exchange an item for another product or variation, please contact our customer support team.

Exchanges are subject to product availability at the time your request is processed.

If the requested replacement is unavailable, we will discuss alternative options with you.

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Order Cancellations

Orders may only be canceled before they have entered processing or shipment.

Once an order has been processed or shipped, it cannot be canceled and must instead follow our standard return procedure if eligible.

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Refund Exceptions

Refunds may be refused if:

  • The return request is made after the 14-day return period.

  • The item has been used, damaged through misuse, or altered after delivery.

  • Products are returned without reasonable proof of purchase.

  • Returned items are missing significant components or original packaging when required.

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Each return request is reviewed individually to ensure a fair resolution.

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Contact Us

If you have questions regarding returns, refunds, or exchanges, our customer support team is here to assist.

Customer Support Email:
support@noblesdiscount.com

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